Shipping policy
Last updated: August 17, 2026
Thank you for shopping at Remipaw! We are committed to processing and delivering your orders as quickly and reliably as possible. This Shipping Policy outlines our shipping procedures, delivery timelines, and options.
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### 1. Order Processing Time
* **Processing Window:** All orders are processed within **1 to 3 business days** (excluding weekends and major holidays) after receiving your order confirmation email.
* **Order Confirmation:** You will receive a separate notification with tracking details once your order has shipped.
* **Peak Seasons:** Processing times may extend slightly during high-volume periods, major sales events, or holidays.
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### 2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your delivery destination and chosen shipping method.
* **Standard Shipping:** Estimated delivery within **5 to 10 business days** after dispatch.
* **Express Shipping:** Estimated delivery within **2 to 4 business days** after dispatch.
* **Free Shipping:** We may offer free standard shipping on orders over a specified cart total. Any active free shipping thresholds will be automatically applied at checkout.
*Please note: Delivery times are estimates only and are not guaranteed. Unexpected carrier delays, extreme weather, or customs clearance procedures are beyond our control.*
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### 3. Order Tracking
Once your order ships, you will receive an automated shipping confirmation email containing a tracking number.
* Please allow up to **24 to 48 hours** for tracking information to update on the shipping carrier's website.
* If you haven't received your tracking number within 4 business days of placing your order, please contact us at **hello@remipaw.com**.
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### 4. International Shipping & Customs Duties
We ship to select international destinations. International orders may be subject to import duties, value-added taxes (VAT), and customs fees levied by the destination country once the shipment arrives.
* **Responsibility:** All taxes, customs fees, and duties are the sole responsibility of the customer. Remipaw is not responsible for these additional costs or for delays caused by local customs inspections.
* **Customs Hold:** Please check with your local customs office for specific laws and tariff rates before placing an international order.
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### 5. Incorrect Address & Undeliverable Packages
* **Double-Check Details:** Please ensure your shipping address is complete and accurate before submitting your order.
* **Address Changes:** If you notice an error in your address, contact us immediately at **hello@remipaw.com**. Once an order has been dispatched or processed by our fulfillment center, we cannot alter the shipping destination.
* **Returned Packages:** If a package is returned to us due to an incorrect or incomplete address provided by the customer, or failure to collect the parcel from a local post office, the customer will be responsible for the cost of re-shipping the order.
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### 6. Lost, Stolen, or Damaged Packages
* **Damaged Items:** If your order arrives damaged, please inspect it immediately and contact us at **hello@remipaw.com** within **48 hours** of delivery. Include clear photos of the damaged item and the packaging along with your order number so we can assist you promptly.
* **Lost or Stolen Items:** Title and risk of loss pass to you once the package is transferred to the carrier. If your tracking indicates that your package was delivered but you have not received it:
1. Verify the shipping address listed in your order confirmation.
2. Check around your property, mailroom, or with household members and neighbors.
3. Contact the carrier directly to lodge an inquiry.
4. If the issue remains unresolved, reach out to us at **hello@remipaw.com** and we will assist where possible in filing a carrier claim.
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### 7. Contact Us
If you have any questions or concerns regarding the shipping of your order, please contact us:
* **Brand:** Remipaw
* **Email:** hello@remipaw.com